During 1977-1985,
Earl R. Watts, III, and David Watts worked for DRD as facility supervisors.
In 1986, David, a 1985 graduate of the University of Delaware, and Earl,
a 1984 graduate of Western Maryland College, joined the family business
on a full time basis. The goal of DRD was sustained growth while maintaining
a sense of personalized service with complete client satisfaction.
By the early 1990's,
DRD evolved into the premier management company serving the Maryland area.
Corporate growth was met with increased efficiency and a higher level
of performance and ultimately, client satisfaction. With success comes
increased demand. In order to maintain the positive correlation between
growth and client satisfaction, DRD needed additional resources.
In 1993, Allen Watts,
upon graduating from Johns Hopkins University, joined DRD on a full time
basis. This addition to DRD has proven to be critical because it has allowed
DRD to sustain its growth while satisfying the increased demand for quality
control. This positive correlation has been a key ingredient to DRD's
continued high annual client retention rate.
Today, DRD strives
to make itself better through a constant evaluation process of company
policies and procedures. What works today may not work tomorrow. Whether
it is the physical needs of a swimming facility, safety issues at a swimming
facility, the demographics of the labor force or the litigious nature
of society as a whole and its effect on the industry, DRD's progressive
approach keeps DRD at the forefront of the industry.
