Price Changes
Because of the rapidly changing price of raw materials that our manufacturers are encountering, we must remind our customers that our prices are subject to change without notice. You Can Be Sure We Will Do All In Our Power To Maintain Current Prices , but again this depends on the cost of the materials available to us. Any typographical error in pricing will be corrected in house. DRD Pool Management, Inc. reserves the right to substitute alternate and/or equal products when necessary.

Availability and Shipping of Online Orders
Most products available on our website are in stock. Your order will require 2 - 3 working days to process and ship. Orders received by 10:00 am EST requesting next day or second day air service will ship same day (if in stock). Orders received after this time will ship the next business day (if in stock). Some products are not in stock and require 1 - 2 weeks to ship. Due to the high volume of orders during the months of May, June and July orders may take longer to process.

Orders outside the contiguous 48 states and/or expedited freight requests (any service other than standard ground UPS), dense weight, hazmat, oversized items may require additional freight charges.

Credit Policy
Credit accounts will be extended with an approved credit application. New accounts without prior credit approval will be shipped C.O.D. or on a cash-before-order basis. Custom orders are non-cancelable and may require a deposit. All past due invoices will carry a service charge of 1 1/2% per month (18%) per annum. Any past-due account will be turned over to a third party for collection, in which case the purchaser agrees to be responsible for all costs of collection and reasonable attorney's fees.

Terms
Terms are net 30 days from date of invoice F.O.B. Our Warehouse unless otherwise specified. Shipments on open accounts are subject to credit approval. Shipments made to delinquent accounts will be C.O.D. MasterCard, Visa and American Express are available to institutional and aquatic accounts.

Transportation Claims
All orders are shipped via the best possible carrier. Air freight or other special handling for rush shipments is available on request. We pack merchandise carefully to keep it from being damaged, but it is possible for a shipment to be lost or damaged in transit. Claims should be filed with UPS or the common carrier by the purchaser within the time limit allowed by the carrier.

Shortages
Shortages or discrepancies between contents of cartons and packing list must be reported to DRD Pool Management, Inc. in writing within 3 days of receipt of shipment. Full details must be given and the packing slip or invoice number must be included. Photos are requested.

Returns
Merchandise returned for credit must include a Return Authorization Number on the outside of the box. You will be assigned a number when you call us for information about returns. Merchandise returned without an assigned RGA number will not be accepted.

Authorized returns are subject to inspection before credit issuance and are subject to a 25% restocking fee.

Warranty
All products sold by us are covered by Manufacturers' Warranties, and these warranties are the sole responsibility of the Manufacturers. There are no other Warranties, expressed or implied, by DRD Pool Management, Inc. or its subsidiaries. No dealer, agent or employee DRD Pool Management, Inc. or its subsidiaries is authorized to make any promise, representation, guarantee or warranty other than as stated. Customer is responsible for all freight charges on returns.

Custom/Special Orders
Custom/Special orders will require a 50% non-refundable deposit and may not be cancelled. Parts may require full payment in advance. Special orders may not be returned for credit.